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How To Process SPAM

FORCE11 Get's a lot of SPAM because new user registerations do not require approval nor does the posting of content as a user.

So, how do we deal with unsolicited advertisers and other false users?


Open the following pages in seperate browser tabs.


  1. First, you'll want to review the Recent log messages. Under the Message column click the title to view the message to view the IP Address which you can then block. Copy and past the ip address then go to the Drupal IP address blocking page and add the ip address to the blocked list. Then, click the Mollom content moderation tab page and add the ip address to the blocked list. On that Mollom content moderation screen you'll want to select the context as "Author IP" which is then selected as an "exact" match. Then, paste in the user's email in the value field.
     
  2. Next, click on the Details browser tab (detailed message from Recent log messages page) and right-click the user's name and open link in a new tab. Click the red Edit button (top left corner of their profile photo).
     
  3. Now, copy the user's email address and click on the Mollom content moderation browser tab. On this screen you'll want to select the context as "Author e-mail" which is then selected as an "exact" match. Then, paste in the user's email in the value field.
     
  4. Last, click on the browser tab "Edit" for the user and scroll al the way down to the bottom of the form and click Cancel account. From the confirmation screen when canceling the account choose "Delete the account and its content." and leave Report as… "Spam, unsolicited advertising" selected then click the Cancel account button. Once the cancelation process for the offending user is complete the system will take you to the People list screen which you can then close. Click back to the "Details" browser tab and click the browsers back button to navigate back to the Recent log messages screen and repeat the process for each logged SPAM entry.

 

Note that if a spammers email address comes from a unique domain name you can add the @uniquedomain.ext with a match of "contains" instead of exact on the Mollom content moderation screen.

Archive: https://archive.force11.net/node/7337

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